Trainovo Privacy Policy
Effective Date: July 28, 2025
Thank you for choosing Trainovo. Your privacy is important to us. This Privacy Policy explains how Trainovo ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our platform, website, and related services (collectively, the "Platform").
1. Information We Collect
Information You Provide:
- Account Registration: Name, email address, password, date of birth, and profile information (including photo).
- Trainer/Client Information: Fitness goals, training interests, communications, and payment information.
- Support Requests: Information you provide when you contact support.
Information We Collect Automatically:
- Usage Data: IP address, browser type, device identifiers, pages visited, and activities performed on the Platform.
- Cookies & Tracking Technologies: To improve your experience and analyze usage.
Payment Information:
Payments are processed by Stripe. We do not store your complete credit card details but may store non-sensitive transaction information for records and support.
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Facilitate trainer-client connections and communications
- Process payments and subscriptions
- Personalize your experience on the Platform
- Respond to support requests and inquiries
- Improve and secure the Platform
- Comply with legal obligations
3. How We Share Your Information
We may share your information as follows:
- With Trainers or Clients: Necessary details (e.g., profile info, messages) are shared to facilitate services between Trainers and Clients.
- With Service Providers: We use trusted third parties (e.g., Stripe for payments, AWS for hosting) who are contractually required to safeguard your data.
- Legal Requirements: If required by law, subpoena, or to protect our rights and users.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.
We do not sell your personal information to third parties.
4. Your Choices & Rights
- Access & Correction: You may access and update your account information at any time.
- Marketing Communications: You can opt out of promotional emails via the unsubscribe link.
- Cookies: Most browsers allow you to manage or disable cookies, but this may affect site functionality.
- Account Deletion: You may request account deletion by contacting support@mytrainovo.com.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. No system is 100% secure; please use strong passwords and protect your account credentials.
6. Children's Privacy
Trainovo is not intended for children under 13. We do not knowingly collect personal data from children under 13. If we become aware of such data, we will delete it promptly.
7. International Users
If you access Trainovo from outside the United States, your data may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the Platform. Continued use after such changes constitutes your acceptance.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
support@mytrainovo.com